PLANIRO.ME TERMS OF USE

Effective date: 16 September 2026

Last updated: 16 September 2026

Version: 1.0

1. PARTIES AND DEFINITIONS

1.1. These Terms of Use (the "Terms") are entered into between Planiro.me ("Planiro.me", "we", "us"), which operates the Planiro.me mobile application and the services offered at panel.planiro.me and planiro.me, and the person or organisation using these services (the "User", "you").

1.2. Definitions:

•App: The mobile application and web panels published under the name Planiro.me.

•Service: All of the features offered through the App, including appointment/reservation management, calendar, customer records, package and credit tracking, messaging and notifications, surveys, events and reporting.

•Facility: The top-level organisational structure in the App that hosts one or more businesses/service areas.

•Service Area (Business): A business unit that provides services, either as part of a Facility or independently.

•Service Provider: A person who offers appointments/sessions on behalf of a Service Area or independently.

•Customer: An end user who receives appointments/services from a Service Area or Service Provider.

•Business User: The collective name for the Facility Manager, Service Area Manager and Service Provider roles.

•Content: Any data, text, images and records entered into the App by a User.

1.3. By downloading the App, creating an account or using the App, you confirm that you have read, understood and accepted these Terms and the Privacy Policy, which forms an integral part of them. If you do not accept them, please do not use the App.

2. SCOPE AND LIMITS OF THE SERVICE

2.1. Planiro.me is a software service. It enables businesses to manage their appointments, calendars, customer records and communications.

2.2. Planiro.me does not itself provide the service scheduled through the App (training, hairdressing, sessions, rentals, courses, etc.), and is not the provider, seller, intermediary, guarantor or agent of that service. The service relationship is formed between the Customer and the relevant Service Area/Service Provider. The relevant business alone is responsible for the content, quality, duration, price, cancellation, refund and performance of that service.

2.3. Planiro.me does not collect appointment fees, does not act as a payment intermediary and does not store card details. The "payment status", "revenue" and "package/credit" records in the App are kept solely for the business's own records; Planiro.me does not guarantee the accuracy of these records.

2.4. Planiro.me does not guarantee an uninterrupted or error-free service. The Service may be temporarily interrupted due to maintenance, updates, failures caused by infrastructure providers, or force majeure.

3. ACCOUNT CREATION AND SECURITY

3.1. You need a phone number to create an account; the number is verified with a one-time verification code (OTP) sent by SMS. Corporate accounts may also sign in with an email address and password. Service Provider accounts may also be opened with an invitation code.

3.2. You agree that the information you provide is accurate, up to date and belongs to you, and that you will not open an account using another person's phone number, email address or identity details.

3.3. You are responsible for the security of your account and login details. Do not share your verification code, password or session details with anyone. Actions taken from your account are deemed to be yours.

3.4. For security reasons, an account can be signed in on only one mobile device at a time; signing in on a new device ends the previous session. Sessions with no activity for a long period are closed automatically.

3.5. If you suspect unauthorised use of your account, notify us immediately at destek@planiro.me.

4. AGE LIMIT AND PARENTAL CONSENT

4.1. The App is not designed for children under 13. Children under 13 may not create an account or use the App.

4.2. Users aged 13 to 18 may use the App only with the knowledge and consent of their parent or legal guardian. A user under 18 who creates an account is deemed to have declared that their parent has read and accepted these Terms and the Privacy Policy.

4.3. If an appointment, membership or package record is to be created for a participant under 18, it must be created by their parent or with their parent's explicit consent. The relevant business is responsible for obtaining and keeping this consent.

4.4. If we learn that data belonging to a user under 13 has been processed, we will delete the account and data concerned without delay. If you become aware of such a case, please notify destek@planiro.me.

5. USER OBLIGATIONS

5.1. You agree to use the App in accordance with applicable law, the principle of good faith and these Terms.

5.2. The following are prohibited:

•Using another person's identity, phone number, email address or account details without permission,

•Creating false records, fake appointments or fake reviews,

•Entering or sending content that is insulting, threatening, discriminatory, harassing or otherwise unlawful,

•Sending unsolicited commercial messages (spam) or misusing the messaging/notification features,

•Reverse engineering the App, attempting to access its source code, circumventing security measures, or carrying out unauthorised penetration/load testing,

•Extracting data in bulk (scraping) using automated tools, bots or scripts, or overloading the system,

•Using customer lists, contact details or other data obtained through the App for purposes other than providing the service, or selling or transferring them to third parties.

5.3. You alone are responsible for the Content you enter and for its lawfulness. Planiro.me is under no obligation to review Content in advance, but reserves the right to remove Content that is reported or found to be unlawful.

6. ADDITIONAL OBLIGATIONS FOR BUSINESS USERS

6.1. As a Business User, when you enter personal data about your own customers into the App, you are the DATA CONTROLLER of that data within the meaning of the Turkish Personal Data Protection Law No. 6698 ("KVKK"). Planiro.me acts as a DATA PROCESSOR that hosts this data only on your instructions and on your behalf. See the Privacy Policy for details.

6.2. In this context, you are responsible for:

•Informing your customers in accordance with KVKK Art. 10,

•Obtaining and keeping their explicit consent where required,

•Entering data only to the extent the service requires,

•Responding to data subject requests (requests for information, erasure, correction).

6.3. Special categories of personal data (health status, illnesses, disabilities, medication use, religion, membership information, etc.) MUST NOT be entered in free-text fields (customer notes, reservation notes, message content). If such data is entered, all legal liability lies with the Business User concerned.

6.4. If you send commercial messages to your customers by SMS, WhatsApp, email, Telegram or phone call, you are responsible for complying with Law No. 6563 on the Regulation of Electronic Commerce and the Message Management System (İYS) requirements. The channel consent (permission) records in the App help you meet this obligation but do not replace it.

6.5. You agree to use the App's blocking/blacklist feature only on legitimate and proportionate grounds.

6.6. You must ensure that Service Provider accounts, your employees and the people you authorise comply with these Terms; you are responsible for their actions.

7. NOTIFICATIONS AND MESSAGING

7.1. The App may send notifications about the operation of the service, such as appointment confirmations, reminders, cancellations and package updates, via in-app notifications, push notifications, SMS, email, WhatsApp or Telegram.

7.2. Notifications required for the service to work (such as verification codes, security alerts and appointment changes) cannot be turned off. Commercial/promotional messages are sent only with your permission, and you can withdraw your permission at any time under Profile > Communication Channels.

7.3. The channels that can be used to message you are limited to those that are both enabled by the sending business and allowed by you. No message is sent to you through a channel you have not chosen.

7.4. SMS, WhatsApp and email delivery depends on operator/service provider infrastructure; delivery cannot be guaranteed.

8. FEES AND IN-APP PURCHASES

8.1. As of the release date, the App's core features are offered free of charge.

8.2. Planiro.me reserves the right to make certain features or usage packages paid in the future. Features that become paid will be announced within the App before the change takes effect; if you do not accept the charges, you may stop using the feature concerned or close your account.

8.3. Where in-app purchases (subscriptions or one-time purchases) are offered, payment is processed through the Apple App Store. In that case:

•Payment, billing and collection are handled by Apple; Planiro.me does not see or store your card details.

•Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.

•Subscriptions are managed and cancelled in your device's App Store account settings.

•Refund requests are subject to Apple's refund policy and must be made to Apple.

8.4. If your account is suspended because of a breach of these Terms, your request for a refund for the unused period may not be accepted, subject to mandatory provisions of law.

9. INTELLECTUAL PROPERTY

9.1. The App's software, source code, interface design, logo, trademark and content belong to Planiro.me and are protected by intellectual property law.

9.2. Provided that you comply with these Terms, you are granted a non-transferable, non-sublicensable, non-exclusive and revocable right to use the App for personal/business purposes.

9.3. The Content you enter into the App belongs to you. Planiro.me processes this Content only to provide, maintain and secure the Service and to meet its legal obligations.

9.4. Copying, reproducing, adapting, creating derivative works from or renting the App is prohibited.

10. CHANGES TO THE SERVICE, SUSPENSION AND TERMINATION

10.1. Planiro.me may change the scope, features and interface of the Service in order to improve it, and may remove or add features.

10.2. Your account may be suspended or closed without notice in the event of a breach of these Terms, unlawful use, a security risk, or a threat to the rights of other users.

10.3. You may close your account at any time. To close your account, you can use the relevant feature in the App or write to destek@planiro.me. What happens to your data when your account is closed is explained in the Privacy Policy.

10.4. If a Business User's account is closed, the customer records belonging to that business will be transferred or deleted according to the business's instructions.

11. LIMITATION OF LIABILITY

11.1. Planiro.me provides the Service "as is". No implied warranty is given as to uninterrupted operation, freedom from errors or fitness for a particular purpose.

11.2. Planiro.me is not responsible for:

•The quality, cancellation, delay or non-performance of the service offered by a business or Service Provider,

•The accuracy of the information users enter into the App,

•Commercial losses arising from no-shows or appointment conflicts,

•Delivery and access problems caused by operators, SMS/email providers, operating systems or internet infrastructure,

•Damage resulting from a user sharing their account details or failing to keep their device secure,

•Force majeure.

11.3. In any event, Planiro.me's liability is limited to the amount actually paid to Planiro.me by the User concerned in the twelve (12) months before the event giving rise to the damage. Where the Service is used free of charge, this limit is zero, subject to mandatory provisions of law.

11.4. Planiro.me cannot be held liable for claims of indirect damage, loss of profit, loss of reputation or loss of data.

11.5. The limitations in this section do not exclude Planiro.me's liability for intent or gross negligence, or the mandatory provisions of consumer law.

12. PROTECTION OF PERSONAL DATA

The purposes for which your personal data is processed, to whom it is transferred, how long it is kept, and your rights under KVKK Art. 11 are explained in the Privacy Policy. The Privacy Policy forms an integral part of these Terms.

13. CHANGES TO THE TERMS

13.1. Planiro.me may update these Terms. Material changes will be announced within the App or through your registered communication channels before they take effect.

13.2. If you continue to use the App after the announcement, you are deemed to have accepted the updated Terms. If you do not accept them, you may close your account.

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1. These Terms are governed by Turkish law.

14.2. The Courts and Enforcement Offices of Istanbul have jurisdiction over disputes.

14.3. Users acting as consumers retain the right to apply to Consumer Arbitration Committees or to the Consumer Courts where they reside, depending on the monetary limits.

15. OTHER PROVISIONS

15.1. If any provision of these Terms is held invalid, the validity of the other provisions is not affected.

15.2. Planiro.me's failure to exercise a right does not mean it has waived that right.

15.3. You may not transfer your rights under these Terms without Planiro.me's written consent.

15.4. Notices between the parties are given via the phone number and email address registered to your account; you are responsible for keeping this information up to date.

16. CONTACT

Planiro.me Email: destek@planiro.me

OBJECTIONABLE CONTENT AND USER CONDUCT

Planiro.me has zero tolerance for objectionable content or abusive users, including harassment, hate speech, explicit content, spam or fraud.

•Users can report inappropriate messages, reviews and profiles, and block other users, directly in the app.

•Reports are reviewed within 24 hours; violating content is removed.

•Offending accounts may be permanently banned.